Privacy Policy

Effective Date: June 26, 2025

This Privacy Policy ("Policy") applies to https://www.e-zcool.com/ ("Company") and explains how we collect, use, share, and safeguard your personal information. By using our website, you agree to the data practices described here.

1. Information We Collect

Personal Information
We MAY collect personally identifiable information when you:

• Place an order (online or by phone)

• Request Service

• Request a quote

• Create an account

This includes:

• Name

• Mailing address

• Email address

• Phone number

• Payment and billing details (secured via SSL)

Demographic and Usage Data
We MAY also collect non-identifiable information such as:

• Age

• Gender

• General location

If you post publicly (e.g., reviews or comments), that information may be visible to others and collected by third parties.

2. How We Use Your Information

We use your personal data to:

• Provide products and services you request

• Manage and maintain your account

• Improve our offerings and website

• Communicate about updates, offers, or changes

• Enforce contractual obligations

• Fulfill legal requirements

• Respond to your inquiries or requests

• Carry out any purpose disclosed when the information is collected

• Secure Local Permits

• Any other purpose with your consent

3. Sharing Your Information

We DO NOT sell, rent, or lease your personal information, EVER.
We may share your data with trusted service providers to support our business operations (e.g., order fulfillment, marketing communications, permit applications, finance companies or customer support). These third parties must keep your information confidential and may only use it for services on our behalf.

Mobile Information:

If you ever want to opt-out simply reply STOP and we will take you off of our txting directory.

If you ever want to start receiving them again just text us back and you will be added.

Legal Disclosures:
We may disclose your information if required by law or to:

• Comply with legal processes

• Protect our rights or property

• Safeguard users or the public in urgent situations

4. Automatically Collected Data

We MAY collect technical data like:

• IP address

• Browser type

• Access times

• Referring websites

This helps us maintain site functionality, monitor performance, and analyze trends.

5. Cookies

Our website MAY use cookies to enhance your experience by remembering your preferences and previous visits. You can control cookies via your browser settings. Disabling cookies may limit some site features.

6. External Links

Our site MAY link to other websites. We are not responsible for their content or privacy practices. Please review their policies before providing personal information.

7. Data Security

We use industry-standard measures, including SSL encryption, to protect your data. However, no method of transmission over the internet is completely secure. By using our website, you acknowledge and accept this risk.

8. Your Rights: Deletion of Personal Data

Upon receiving a verifiable written request, we will delete your personal data unless retention is necessary to:

• Complete transactions or provide requested services

• Detect fraud or ensure security

• Debug or repair errors

• Comply with legal obligations

• Fulfill other lawful internal purposes aligned with your relationship with us

9. Children’s Privacy

We DO NOT knowingly collect information from children under 13. If you are under 13, please use this site only with a parent or guardian’s permission.

10. Email Communications

We MAY send emails for promotions, confirmations, updates, and surveys. You can opt-out of marketing emails by using the unsubscribe link in those messages.

You MAY receive automatic notifications when you open or interact with our emails.

11. Data Storage

Your data MAY be stored on third-party servers that we have contracted to securely manage our hosting and storage needs. We will not be liable in any way for breaches to their security, servers or website. By using our website you understand and agree to this risk.

12. Information Retention

We retain your personal information as long as necessary to:

• Maintain your account

• Fulfill requested services

• Meet legal requirements

• Resolve disputes and enforce agreements

13. Changes to This Policy

We MAY update this Policy periodically. If changes are significant, we’ll notify you via email, website notice, or account message. Continued use of our site after changes means you accept the updated policy.

14. Contractor Directory Disclaimer

Listing or referring in our contractor directory does not imply formal affiliation with E-Z Cool Air Conditioning LLC or

e-zcool.com. While we attempt to verify listings, we recommend conducting your own research before engaging a refered contractor.

15. Contact Us

For questions, concerns, or feedback about this Privacy Policy, contact us at:
carlos@e-zcool.com