Privacy Policy

Effective Date: September 25, 2025

This Privacy Policy ("Policy") applies to https://www.e-zcool.com/ ("Company") and explains how we collect, use, share, and safeguard your personal information. By using our website, you agree to the data practices described here.

CONTACT INFORMATION: If you have any questions or concerns about this Privacy Policy or our SMS program, please contact us at carlos@e-zcool.com, call us at 305-900-9500, or use our contact form at https://www.e-zcool.com/contact.

If you have any questions or wish to contact us regarding this policy or your information, please email us at info@e-zcool.com or call (305)900-9500.

1. Information We Collect

Personal Information
We MAY collect personally identifiable information when you:

• Place an order (online or by phone)

• Request Service

• Request a quote

• Create an account

This includes:

• Name

• Mailing address

• Email address

• Phone number

• Payment and billing details (secured via SSL)

Demographic and Usage Data
We MAY also collect non-identifiable information such as:

• Age

• Gender

• General location

If you post publicly (e.g., reviews or comments), that information may be visible to others and collected by third parties.

2. How We Use Your Information

We use your personal data to:

• Provide products and services you request

• Manage and maintain your account

• Improve our offerings and website

• Communicate about updates, offers, or changes

• Enforce contractual obligations

• Fulfill legal requirements

• Respond to your inquiries or requests

• Carry out any purpose disclosed when the information is collected

• Secure Local Permits

• Any other purpose with your consent

3. Sharing Your Information

We only use and share your information as necessary to provide our services and for internal business operations. We do not share your information with third parties except as required to operate our service, comply with the law, or protect our rights.

We do not share your data or mobile information with third parties for marketing purposes under any circumstances. Data sharing is strictly limited to the operation of our business.

We DO NOT sell, rent, or lease your personal information, EVER.
We may share your data with trusted service providers to support our business operations (e.g., order fulfillment, marketing communications, permit applications, finance companies or customer support). These third parties must keep your information confidential and may only use it for services on our behalf.

Mobile Information:

If you ever want to opt-out simply reply STOP and we will take you off of our txting directory.

If you ever want to start receiving them again just text us back and you will be added.

SMS TEXING:

E-Z Cool Air Conditioning LLC collects opt-in verbally from customers, who may provide consent to receive text messages either in person at the physical location or over the phone when calling the business. During these interactions, staff members are trained to ask if the customer would like to opt in to messaging, using the following script: “By providing a phone number and agreeing to receive texts, the customer consents to receive text messages from E-Z Cool Air Conditioning LLC regarding appointments and services requested. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message and data rates may apply. Customers can reply STOP to unsubscribe at any time or HELP for assistance. More information about the business is available online at [e-zcool.com]. No mobile opt-in information will be shared with third parties. For more information, please visit our Privacy Policy and Terms & Conditions at https://rabbit-rhubarb-b7hh.squarespace.com/config/.”

Customers will receive appointment reminders, order confirmations, and promotional offers via SMS.

Legal Disclosures:
We may disclose your information if required by law or to:

• Comply with legal processes

• Protect our rights or property

• Safeguard users or the public in urgent situations

4. Automatically Collected Data

We MAY collect technical data like:

• IP address

• Browser type

• Access times

• Referring websites

This helps us maintain site functionality, monitor performance, and analyze trends.

Data Usage and Collection:

Data Transfer: We do not transfer your personal data to any external organizations under any circumstances.

Data Security: We have strict policies and security measures in place to prevent unauthorized sharing or access to your data.

We collect your phone number solely for SMS registration purposes and do not share your information with third parties. I you have questions, please contact us at carlos@e-zcool.com

5. Cookies

Our website MAY use cookies to enhance your experience by remembering your preferences and previous visits. You can control cookies via your browser settings. Disabling cookies may limit some site features.

6. External Links

Our site MAY link to other websites. We are not responsible for their content or privacy practices. Please review their policies before providing personal information.

7. Data Security

We use industry-standard measures, including SSL encryption, to protect your data. However, no method of transmission over the internet is completely secure. By using our website, you acknowledge and accept this risk.

We do not transfer your personal data to any external organizations under any circumstances. We have strict policies and technical measures in place to prevent unauthorized sharing of your information.

8. Your Rights: Deletion of Personal Data

Upon receiving a verifiable written request, we will delete your personal data unless retention is necessary to:

• Complete transactions or provide requested services

• Detect fraud or ensure security

• Debug or repair errors

• Comply with legal obligations

• Fulfill other lawful internal purposes aligned with your relationship with us

9. Children’s Privacy

We DO NOT knowingly collect information from children under 13. If you are under 13, please use this site only with a parent or guardian’s permission.

10. Email Communications

We MAY send emails for promotions, confirmations, updates, and surveys. You can opt-out of marketing emails by using the unsubscribe link in those messages.

You MAY receive automatic notifications when you open or interact with our emails.

11. Data Storage

Your data MAY be stored on third-party servers that we have contracted to securely manage our hosting and storage needs. We will not be liable in any way for breaches to their security, servers or website. By using our website you understand and agree to this risk.

12. Information Retention

We retain your personal information as long as necessary to:

• Maintain your account

• Fulfill requested services

• Meet legal requirements

• Resolve disputes and enforce agreements

13. Changes to This Policy

We MAY update this Policy periodically. If changes are significant, we’ll notify you via email, website notice, or account message. Continued use of our site after changes means you accept the updated policy.

14. Contractor Directory Disclaimer

Listing or referring in our contractor directory does not imply formal affiliation with E-Z Cool Air Conditioning LLC or

e-zcool.com. While we attempt to verify listings, we recommend conducting your own research before engaging a refered contractor.

15. Contact Us

If you have questions about this policy or wish to contact us regarding your data or SMS registration, please email us at carlos@e-zcool.com or call 305—900-9500.

For questions, concerns, or feedback about this Privacy Policy, contact us at:
carlos@e-zcool.com

You have the right to opt out of receiving SMS messages at any time. To opt out of future communications, text STOP or UNSUBSCRIBE.